Returns Policy – 100 Percent Off Road

We want you to be completely satisfied with your purchase. Please take a moment to review our returns process and conditions carefully before returning any items.

Checking Your Order

All parts should be inspected upon arrival.
 It is the customer’s responsibility to ensure that goods are correct and suitable before fitting or resale.

  • Please check all parts against the items being replaced (especially engine components) to confirm compatibility.
  • Once an item has been fitted, used, or installed on a vehicle, it cannot be returned for refund or exchange.
  • We reserve the right to refuse any return if the product appears to have been used, fitted, or installed.

Returns Process

  1. Authorisation Required
     Returns will not be accepted without prior authorisation.
     Please contact us to request a Returns Authorisation before sending any items back.
  2. Submitting a Return
     When requesting a return, please include:

    • The order number
    • A detailed fault description (simply stating “faulty” is not sufficient)
    • Your contact information
  3. Failure to provide full details may result in the request being rejected.
  4. Return Window
     Items must be returned within 7 days of purchase in their original, undamaged packaging, complete with a copy of your invoice and returns note.
  5. Condition of Goods
    • Returned items must be in original condition, unused, and in resalable packaging.
    • Products that have been fitted, damaged, or show signs of use will be refused.
    • Goods received without original packaging will incur a minimum 20% repacking fee.

Refunds & Exchanges

  • Refunds will be issued via the same payment method used for purchase, or as store credit where agreed.
  • Carriage costs are non-refundable.
  • If you wish to exchange an item, please indicate this on the returns form and include payment for postage and packaging.
  • No refunds or replacements will be processed until returned goods have been received and inspected by our returns team.

Faulty Goods

  • Only genuine manufacturing faults will be accepted.
  • Items damaged through misuse, incorrect installation, or neglect will be rejected.
  • If a product is confirmed faulty, we will offer a free-of-charge replacement.
  • If you choose to source a replacement elsewhere while we assess the fault, a 20% handling fee may apply.
  • If a returned product is found to have no fault, it will be held for 14 days awaiting your collection. After this period, the item may be disposed of.

Non-Returnable Items

We operate a strict no returns policy on the following:

  • Electrical items
  • Jets
  • Products that have been fitted or used

These can only be returned if a verified manufacturing fault is identified.

Restocking & Late Returns

  • Returns received after 28 days may be rejected or subject to a minimum 20% restocking charge.
  • We reserve the right to refuse returns received beyond this period.

Return Shipping

  • The customer is responsible for all return postage and associated costs unless the product was incorrectly packed or sent in error.
  • Items must be securely packaged to prevent damage in transit.

Warranty Claims

Some products may include a manufacturer’s warranty.
 In such cases, the customer may be required to contact the manufacturer directly.
 We will provide reasonable assistance in facilitating warranty claims where possible.

Important Notes

  • We do not operate a “sale or return” policy.
  • We are a business-to-business supplier; therefore, consumer distance-selling regulations do not apply.
  • No refund or credit will be issued until returned goods have been received and inspected by our team.

Contact Us
 If you have any questions about our returns policy or need to request a return:
Email: support@100percentoffroad.com
Phone: [Insert phone number]